Help centre /Reminders

When will Sahihi remind me?

Sahihi reminds you before a deadline, not after it. Reminders are generated from the dates already in your account, so there is nothing to schedule.

The reminder ladder

By default you hear about a deadline at these points before it falls:

  • 90 days before
  • 60 days before
  • 30 days before
  • 14 days before
  • 7 days before
  • 1 days before

The rungs get closer together as the date approaches, so an early warning is a nudge and a late one is urgent. A business can have its own ladder set instead of the default.

Where reminders arrive

WhatsApp by default, with SMS and email also available.

An account with no phone number still gets reminded. Sahihi falls back to email rather than sending a WhatsApp message nobody can receive. Silent reminders would defeat the point of the product.

Your preferences

  1. Open notification preferences from the menu at the top of the screen.
  2. Choose English or Kiswahili for your messages.
  3. Opt in or out of WhatsApp.

Preferences belong to you, not to the business, so each person on the team can be reached their own way.

Still stuck?

Tell us what you were trying to do and we will walk you through it. Contact us