Help centre /For firms
The firm console is one screen for every client business you manage, so you are not signing in and out of separate accounts.
There are two routes, and the difference matters.
An invitation expires after 14 days, and only the business owner can accept it. A manager or an accounts clerk at the client cannot accept on the owner's behalf.
Your firm role decides your access on every client business you are linked to:
| Firm role | Role on the client | In practice |
|---|---|---|
| Firm admin | Admin | Full working access including locations, but not the client's team or plan, which stay with the owner. |
| Firm staff | External advisor | Read-only. Staff can see everything and change nothing. |
Firm staff cannot file or upload on a client. External advisor is a read-only role. If your staff need to do the work rather than review it, they need firm admin.
TZS 8,000 per client per month. Your rate is fixed when the firm signs up, so a later price change never reprices an existing firm.
An unpaid firm invoice eventually suspends the firm. A suspended firm sees the settle-your-invoice wall on every page except billing, so the way out is always reachable.
Still stuck?
Tell us what you were trying to do and we will walk you through it. Contact us